About us:
Step Up is the ideal environment for those seeking opportunities to experiment and learn in the field of English education. Widely recognized for its No. 1 Tiki bestseller, Hack Não 1500, and its top 5 App Store communication app, The Coach, Step Up continually strives to help Vietnamese people learn English in a smarter and more enjoyable way.
Achievements of The Coach:
- VSLP 2022: The Coach App won second place in the largest AI competition in Vietnam, competing against 15 formidable tech teams.
- App Store Rankings: The Coach topped the educational app store rankings in Vietnam for communication apps shortly after its launch.
- Vietnam Edtech Forum 2023: The Coach was honored as the Educational Influence of the Year.
- User Engagement: Over 1 million downloads and nearly 35 thousand feedbacks, with an average rating of 4.8 to 4.9 stars.
We’re hunting for a candidate who bridges the gap between Learning Design & UX, to join our Product Team. The job is to design the structure & the learning experience of English lessons for our app. This is a product-adjacent role.
We have:
- Rumor-free workspace
- Product-led business model, with a good product process
- Passionate individuals keen on revolutionizing English language learning
- “Win-win” mindset. We are committed to mutual success
Learn more about the company at The Step Up Story
I. RECRUITMENT DETAILS
|
Position |
Learning Experience Designer (The Coach App) |
|
Start Date |
November, 2024 |
|
Working Hours |
08:30 AM – 6:00 PM, with a 1.5-hour lunch break. Monday to Friday, weekends off (Onsite). |
|
Address |
Nam Trung Yen Urban Area, Cau Giay, Hanoi |
II. JOB DESCRIPTION
- Do you desire to exercise your strength in Psychology & Education?
- Do you wish to revolutionize ways to learn English?
- Do you want to work where we place the utmost importance on user empathy?
- Do you like being analytical and having a strong rationale?
- Or perhaps you’re an education enthusiast looking for a break into Product?
As a Learning Experience Designer, you will join the product development team to create the most wholesome learning app for beginner-level communication skills (A1, A2).
You will own the following scopes:
- Learner’s empathy & learning experience impact. That includes:
- Collect and analyze requirements from users and internal stakeholders through interviews, surveys, and feedback sessions.
- Conduct user research to identify learning needs, preferences, and pain points.
- Visualize learning solutions. That includes:
- Creation of the rationale and design criteria for the learning experience (user flow, aha moment design, tactile design…)
- Developing prototypes & wireframes is part of the process.
- Test and iterate on prototypes based on user feedback and performance data.
That includes:- Usability tests, synthesis of data
- Utilize insights from user data and research to inform design decisions.
You will communicate extremely well, to:
- Work closely with the product development team to integrate learning solutions into the app/web platform.
- Ensure that the user interface is intuitive and user-friendly.
- Provide detailed logic and specifications for developers to implement learning features.
- Coordinate with Data Analysts to monitor and leverage user data for informed decision-making.
- Collaborate with Content Executives to produce high-quality content.
- Facilitate communication between cross-functional teams to ensure alignment and project success.
Working Hours: 08:30 AM – 6:00 PM, with a 1.5-hour lunch break.
Monday to Friday, weekends off.
Location: Nam Trung Yen Urban Area, Cau Giay, Ha Noi.
III. REQUIREMENTS
Hard skills you must have:
- Strong knowledge in one or more fields: User Experience Design, Psychology, Science of Learning
- Solid understanding of instructional design principles and learning theories.
- Fluent in English (equivalent IELTS 7.0 or higher)
- Learner-Centered / User-Centered Approach
- Strong skills in understanding and analyzing learners’ needs (Needs Empathy & Analysis).
- Ability to create engaging and effective learning materials tailored to different learning styles and preferences. (Learning Experience Design)
Soft skills you should have:
- Problem-Solving Skills: Excellent problem-solving skills to identify and address learning challenges. Ability to design and implement innovative learning solutions.
- Critical Thinking: Strong critical thinking skills to evaluate the effectiveness of learning materials and approaches. Ability to make data-driven decisions and iterate on designs.
- Communication: Excellent communication skills, demonstrated through active listening, questioning, and presenting information.
Qualities you should have:
- Growth Mindset: Eager to learn and apply new knowledge and skills. Open to feedback and continuously seeking to improve.
- Proactive and Motivated: Self-driven with a clear motivation to achieve work goals. Ability to take initiative and work independently.
- Collaborative and Open: Sincere, open, and positive attitude towards colleagues. Willingness to share knowledge and support team members.
- Resilient and Adaptable: Ability to handle multiple tasks and adapt to changing priorities. Resilient in the face of challenges and persistent in problem-solving.
IV. BENEFITS
Compensation and Incentive Structure:
- Base Salary: A competitive monthly salary ranging from 17M to 25M+, commensurate with experience and qualifications.
- Performance Bonuses: Rewarding contributions through OKR achievements, innovation, and enhancements in operational processes.
- Special Bonuses: Celebratory bonuses for holidays, Tet, and birthdays.
Professional Development and Growth:
- Tailored Training Programs: Access to advanced training initiatives to broaden job-specific skills and knowledge.
- Expert Networking: Opportunities for engagement and learning from leading professionals within the industry.
- Career Advancement: Fast-track career progression into specialized management or project management roles.
Additional Benefits:
- Catered Meals: Complimentary lunch is provided daily at the office.
- Comprehensive Insurance Package: Full insurance coverage by national regulations following the probationary period, including a 13th-month salary bonus.
V. APPLICATION METHOD
Interested candidates, please submit your application and CV (in English) to the following address:
- Email: [email protected]
- Subject line: Learning Experience Designer (The Coach)_Your Name
- Please include your English proficiency level (attach certificates if available).
For Assistance, Please Contact: 0931323822 or Zalo 0397694640 (Ms. Hoàng Mơ)
- The recruitment team will contact suitable applicants to arrange an interview at the earliest convenience.
- We look forward to meeting you at the company! 😉😉
Step Up’s Recruitment Stages:
- Stage 1: Initial review of your CV (within 1-3 business days)
- Stage 2: Complete a professional skills test (received via email) and submit it within 3 days.
- Stage 3: A brief HR phone interview lasting 10-15 minutes to discuss job basics, assess fit, and arrange interview appointments.
- Stage 4: In-person interview with the hiring manager.
The Professional skills test:
Propose an innovative solution to the following user story: As a learner on The Coach, I feel bored with learning materials once I recognize their repetitive instructional patterns.
Support your solution with a strong rationale and visual demonstration where possible.
- Language of the test: Please submit your answers in English.
Please attach your completed professional test to your application email or provide a link to access it.
